Terms of Service

By accessing or using Leadia ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including businesses ("Operators") and their end customers ("Contacts").

Leadia provides an autonomous revenue operations platform including AI-powered messaging, lead capture, pipeline management, and business analytics tools for vertical small businesses.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to active subscribers.

You must be at least 18 years old and legally authorized to operate a business to create an account. By creating an account, you represent that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You may not use the Service to:

• Send unsolicited commercial messages (spam) without proper consent
• Violate TCPA, CAN-SPAM, GDPR, CCPA, or any other applicable law
• Contact individuals who have opted out of messaging
• Store or process data beyond the scope of your disclosed business purpose
• Reverse engineer, copy, or create derivative works from the Service
• Resell, sublicense, or white-label the Service without written permission
• Attempt to gain unauthorized access to any part of the Service or its infrastructure

Violation of these restrictions may result in immediate account suspension without refund.

You, as the Operator, are solely responsible for obtaining all required consents before using Leadia to send automated text messages to your contacts. This includes:

• Prior express written consent for marketing messages under TCPA
• Maintaining consent records including timestamp, method, and language
• Honoring opt-out requests immediately
• Respecting quiet hours (no messages between 9pm and 8am in the recipient's time zone)

Leadia provides TCPA compliance tooling (consent versioning, opt-out tracking, quiet hours enforcement) but does not independently verify that you have obtained proper consent. You accept full legal responsibility for compliance with all messaging laws.

If you use Leadia to process Protected Health Information (PHI), you must execute a Business Associate Agreement (BAA) with Leadia prior to doing so. Uploading or transmitting PHI without a signed BAA is a material breach of these Terms.

Contact legal@getleadia.com to request a BAA before enabling the medspa vertical.

Leadia is offered on a subscription basis. Prices are listed on our pricing page. Subscriptions renew automatically at the end of each billing period unless cancelled.

New accounts include a 14-day free trial, no credit card required to start. Unless you cancel before the trial ends, the plan you selected begins billing automatically at the end of the trial. You may cancel at any time from your billing settings; cancellation stops future renewals and takes effect at the end of the current period.

All fees are non-refundable except as required by law. If you dispute a charge, contact billing@getleadia.com before initiating a chargeback.

Failure to pay may result in suspension of your account and loss of access to your data. We will provide at least 5 days notice before suspension for non-payment.

You own all data you upload to Leadia, including your contact lists, messages, and business information. We do not sell your data.

You grant Leadia a limited license to process your data solely to operate and improve the Service. We may use aggregated, de-identified data for product analytics and benchmarking.

Upon account cancellation, you may export your data for 90 days via the GDPR export endpoint. After 90 days, data is deleted and cannot be recovered.

Leadia uses AI models (OpenAI, Azure OpenAI) to generate messages, summaries, and recommendations. AI-generated content is a tool to assist you, not a substitute for your professional judgment.

You are responsible for reviewing AI-generated content before sending it to customers. Leadia is not liable for outcomes resulting from AI-generated content you choose to send.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO LEADIA IN THE 3 MONTHS PRECEDING THE CLAIM.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration in Austin, Texas, under JAMS rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

We may update these Terms from time to time. We will notify active subscribers of material changes by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Legal questions: legal@getleadia.com